Terms Of Service
The Legal Stuff, Read Good.
As a consumer, it is your responsibility to read the terms of service. To summarize:
ACCOUNTS CAN BE REFUSED AND/OR DISCONTINUED AT WIREDDROPS DISCRETION.
This is a very careful and secure company and WE WILL check your customer input to confirm your information. Any irregularities will be cause for refusal.
No IRC's, BNC's, Eggdrops, Unathorized SHELLL programs, Illegal or blatantly offensive material or Spamming from a site or server. Period. No Exceptions at any time for any reason. Customers who LOAD (Proof of use or public display NOT required) these programs or materials on any server will be terminated without recourse and billed (including penalties) and further pursued to THE FULLEST EXTENT of the LAW, including but not limited to lawsuits against the individuals responsible. Spamming using other resources with links directed back to sites on our servers IS involving us in the spamming not unlike using our actual server and can be grounds for termination without recourse.
Support Restrictions:
WiredDrop will make every effort to support information for configuring popular network/web software to use internet services. However we can in no way specifically test every piece of software that could conceivably be utilized with our systems, only provide general system-related information. The offer of any particular service does not constitute an obligation on nubix media's part to tutor the necessary skills to utilize that service, only to provide system-specific information.
Billing:
Accounts will be billed in advance for the month of service. If you sign up and receive service today, we will bill you today for the next 30 (or 28/31) days for service. No refunds will be processed without "cause" . If billing fails and we are unable to process payment for over 72 hours we will suspend services without further notice. If we are still unable to collect 7 days past payment due date we reserve the right to terminate the account and all files on our services without recourse.
Uptime Guarantee:
If your website and/or email becomes unavailable due to reasons at your facility (or related) we can not offer a refund. We will offer a refund to clients if for some reasons our servers do go down for a long period of time.
Cancellation Policy:
We offer a 30 day money back guarantee for cause on all accounts. Cause is any demonstrated failure on our part to deliver services purchased. If you can provide us with a reason that we failed to provide the services you purchased from us we will be more than happy to give you a refund. There will be no refunds on services purchased on sale or with coupons. Domain name registrations are non-refundable.
CANCELLATIONS MUST BE PROVIDED TO WIREDDROP (support@wireddrop.com) 7 DAYS IN ADVANCE OF DISCONTINUATION OF SERVICES. Again, Pro-rated refunds are not given so be sure that we know your intention to leave within 7 days of billing. An account is not entitled to a refund if it does not comply with the Terms of Service or if it has been suspended for any reason. Past or present.
a) What if we sign up for 1 year or 6 months in advance? Is refund available, is it full, prorated or percentage-based?
See above for specific service policy's. When offered, the refund is Pro-rated to the next months billing. If you sign up for a year at £120.00 and want to leave after 1 month we will refund £108.00 (11/12's of the purchase price). Same situation, you sign up for a year at £120.00 and leave after 45 days you could be eligible for a refund of £96.00 (10/12's of the purchase price) since you are already into the second month of service and that has already been accounted for.
b) Is there a timeline where refund eligibility becomes void? No, when entitled to a refund, you may receive compensation granted it complies with the terms of service.
Forms of Payment:
WiredDrop accepts MasterCard and Visa, American Express and PayPal as payment options. We will not accept company or personal checks nor wire transfers.
Privacy Statement:
WiredDrop follows the strict guidelines of our customer privacy statement. Please make sure you understand this statement fully. Please click here to read the privacy statement.
Acceptance of Contractual Agreement:
1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by WiredDrop, that you are agreeing to our TOS and AUP.
No Modifications of said contract by customer is allowed.
2. WiredDrop will provide, and customer will purchase and pay for, the services, and service fees specified in the order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.
3. In connection with any Hosting Services, if Customer’s actual bandwidth usage in any month exceeds allotted amount, specified in Customer’s contract, Customer's site will be Suspended.
Payment:
Establishment of this service is contingent upon receipt of payment from Customer to WiredDrop subsequent payments are due on the anniversary date of the month for that month’s service. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.
Payments and Fees:
Payment is due on the defined monthly recurring billing date of each month. Service will be interrupted on accounts that reach 3 days past due. Accounts that are not collectable by WiredDrop will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than Fifty(£50.00) nor more than One Hundred, Fifty(£150.00).
Delinquent Accounts:
WiredDrop may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.
Account Cancellation:
All requests for canceling any service / services must be made within at least 7 days notice but not more than 60 days prior written notice sent by e-mail from the ORIGINAL address used to sign up for services (as a security pre-caution). Confirmation Receipt of cancellation will be sent within 24 hours of our normal cancellation department hours of 9AM to 5PM EST Monday - Friday
Refunds and Disputes:
All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as chargebacks, in WiredDrop discretion which is valid, under the terms and conditions of our AUP and TOS, will result in service interruption. Domain name registrations are non-refundable.
